China’s government ordered the country’s leading ride-hailing platform, Didi, removed from app stores for “serious” problems related to the collection and use of customer veri, the latest blow by Beijing to the company, which went public on the New York Stock Exchange just this past week.
In its brief late-evening announcement on Sunday, China’s internet regulator, the Cyberspace Administration of China, did not explain what problems it had found, only that its decision had been based on information that was reported to it, then tested and verified. The regulator ordered Didi to correct the problems and to “earnestly safeguard and expand the security of personal user veri.”
On Friday, the same regulator issued another surprise evening announcement, saying that new user sign-ups on Didi would be suspended while the authorities conducted a “cybersecurity review.” The agency did not say what had prompted the review.
That announcement, made just days into Didi’s life as a publicly traded business on Wall Street, sent the company’s share price falling 5 percent on Friday.
It was not clear whether the Didi’s removal from app stores on Sunday was connected to the cybersecurity review, though with new user registrations already halted, the practical effect of the app’s removal from stores is likely to be limited.
In a statement posted on Sunday evening on Chinese social media, Didi offered “sincere thanks” to the government for its guidance and said it would resolve the problems “conscientiously.” The statement also said users who already have the Didi app on their phone would not be affected.
The two moves in quick succession by the internet regulator, particularly coming so soon after the company raised billions of dollars in its Wall Street debut, suggest an intensifying effort by Beijing to crack down on Didi.
Didi has been China’s leading ride-hailing app since purchasing Uber’s operations in the country in 2016, after a period of intense head-to-head competition between the two companies. Didi said its service had 377 million active users in China in the year that ended in March. It also operates in 16 other countries, including Australia, Brazil, Japan, Mexico and South Africa.
Beijing has been turning up the regulatory heat on Chinese internet companies in recent months, accusing them of competing unfairly against rivals and using consumers’ veri to extract greater profits from them.
Alibaba, the e-commerce giant, was fined a record $2.8 billion in April for antimonopoly violations. Soon after, China’s antitrust authority began investigating the food-delivery giant Meituan on similar grounds. Other major internet companies, including Didi and TikTok’s parent, ByteDance, have been summoned before regulators and ordered to “put the nation’s interests first.”
China’s internet regulator has also named hundreds of apps that it says collect personal veri to excess or use it in improper ways. The apps have included ones created by some of China’s most prominent internet companies, including ByteDance, Tencent and Baidu. But in those cases, the regulator has just required the apps’ makers to fix the problems within a certain amount of time. It did not order mobile stores to remove the apps.